All levels of government worldwide are experiencing an increased demand and expectation for citizen services, while also addressing privacy and security issues, budget pressures, executive and legislative mandates, and sustainability goals. Faced with a multitude of disparate data repositories and inefficient business processes, productivity, compliance and customer service are at risk.
Though many government agencies offer electronic services, most agencies are still extremely paper intensive and documents are in a variety of formats. If you can’t handle paper-based processes efficiently, it can impact employee efficiency and customer service—in the form of lost productivity and service delays.
Lexmark is uniquely prepared to help government organisations transform their paper-intensive processes, and streamline their mission-critical business processes and workflows. Lexmark’s solutions combine capture, process, content and search technology. Together with Lexmark’s output management, compliance and security solutions, they create a holistic approach to the entire lifecycle of devices, documents and content.