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Insurance Industry
Solutions and Services

Simplify paper-based processes, ensure regulatory compliance and improve customer service


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VIDEO [MP4 00:00]

Advanced Solutions for Insurance
From updating legacy IT infrastructure and reducing manual processing costs to transforming to a fully digital operating model, Lexmark solutions support your strategic priorities.
 

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Customer success 
See how Lexmark's deep industry experience and portfolio of solutions provide measurable results for insurance companies around the world.

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Insurance industry challenges and opportunities  

Most insurers have highly manual processes in place that are time consuming and costly and prone to errors. Disparate and outdated legacy systems can also stand in the way of digital transformation efforts and delay customer service.

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Legacy systems 

Legacy IT systems and infrastructure require costly maintenance and support, and lack the integration needed for digitisation, automation and integration efforts that insurers require.

Uncompetitive operating models

Manual, paper-based processes including underwriting, claims and policy changes often contain errors and take valuable time away from other critical tasks.

Customer expectations

Customers have come to except instant results and continual insights, which is difficult to deliver given the realities of time-consuming and labour-intensive insurance processes.

Security concerns

Security continues to be a top concern for insurers, as issues arise from both traditional paper-based avenues as well as digital. Meanwhile, the cost of security at financial institutions is higher than any other industry at a time when customer confidence in their insurance partner is paramount. 

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Environmental considerations

Insurers across the globe are continually looking for ways to reduce their environmental footprint and migrate towards a zero-print ecosystem.

Compliance and Regulatory Concerns

Insurers face ever-changing compliance and regulatory requirements, and also must meet various state-specific rules in addition to federal guidelines.

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Incumbents carry a huge burden of IT operating costs...legacy systems may be limiting your ability to roll out new competitive features or service offerings, and they are also limiting the ability to compete on cost.

PWC, Financial Services Technology 2020 and Beyond
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Simplify print infrastructure

Whether your goal is cloud migration, easing burden on IT resources, boosting print security or enabling data analytics, Lexmark simplifies every aspect of print infrastructure across the enterprise.

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Enable Cloud Services
For institutions looking to streamline print infrastructure via the cloud, Lexmark Cloud Services for Financial Services delivers an efficient, economical path to print management success. This advanced solution delivers a secure, on-demand cloud-based offering that eliminates the expense and headaches of a traditional print management infrastructure.

With Cloud Services, you can securely manage, configure and analyse your print ecosystem, all with an acquisition model that fits your institution’s unique requirements. It’s infrastructure management that flexes with your business while enabling greater redundancy and scalability, enabling a true print-as-a-service experience.

Financial Institutions face unrelenting pressure to boost productivity through the digitisation of the business and the workforce.

PWC, The Future of Financial Services
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Eliminate IT burden
Your employees should spend their time focusing on the needs of your customers, not managing printers. That’s what Lexmark Managed Print Services is all about: using cloud services, IoT and interactive analytics to help financial institutions save IT resources, increase uptime and gain new business insights.

Leverage IoT: Lexmark printers and multifunction devices are loaded with always-on sensors that continually monitor device performance. The Lexmark Global IoT (Internet of Things) system harnesses the power of data to analyse performance data for usage trends, waste, security risks and more, while boosting security with automated device settings.

Fix it before it breaks: Lexmark’s algorithm-based predictive support delivers benefits that others can’t. We anticipate disruptions before they occur and contact you to resolve the problem—often remotely—before you know it exists. Plus proactive notifications for service requests, supplies shipment status and more are displayed right on the device panel so users are in the loop.

ANALYST INSIGHTS

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What experts say 
Lexmark Cloud Services “changes the game…by rearchitecting the print environment to a cloud-based deployment to significantly reduce print and document infrastructure needs.”


Print Solutions

With deep experience in the insurance industry, Lexmark partners with headquarters, branch and agency locations, and processing centres around the world to simplify print and paper-based processes. Whether you’re looking for new, more efficient ways to manage your print ecosystem, or eliminate time-consuming IT tasks, Lexmark delivers innovative solutions to advance your digital transformation while improving print and document security.

Digital Solutions

Data is only as valuable as its application. Lexmark advances your company’s digital transformation journey by making data easily and securely available across your organisation.

Companies able to offer {an improved customer experience} while maintaining strong security standards will gain customer loyalty. An experience-driven secure journey can even become a competitive advantage.

McKinsey & Company, Building security into the customer experience
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 Security

Protect your bank’s most valuable assets
Protecting sensitive information is a critical consideration for the insurance industry, as no business wants to find that a security gap has landed them on the news. But while big data breaches make headlines, preventing them isn’t your only task: there are many points on the network where information can be compromised to create risks for both insurers and their customers.

Lexmark’s expertise as an industry leader forms the backbone of our technology. This Secure by Design approach delivers key benefits to insurance and financial services customers: the confidence to efficiently and cost-effectively run their business, knowing devices and customer information are protected every step of the way.

 Sustainability

Reducing impact on the environment is important to both insurers and their customers. Lexmark provides sustainable solutions throughout the entire product lifecycle—from sustainable design to efficient use to responsible reuse and recycling.