Whirlpool | Lexmark United Kingdom


Success Story

Lexmark commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits enterprises may realize by deploying Lexmark Managed Print Services (MPS). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Lexmark Managed Print Services on their organizations.

Discover the: Challenge | Solution | Results



Whirlpool Corporation is the No. 1 major appliance manufacturer in the world with approximately $20 billion in annual sales and 100,000 employees located in manufacturing and technology research centers throughout the world.




Managed Print Services


Previous to its investment in Lexmark Managed Print Services, Whirlpool was in need of an overall print output strategy. It had an unmanaged global print environment with no standard vendors or devices and many leases with varied expirations, and personal devices were ubiquitous. Overall, printing was a costly bottleneck to accomplishing tasks and getting work done.


To better understand the benefits, costs, and risks associated with a Lexmark Managed Print Services investment, Forrester interviewed Whirlpool Corporation, a Lexmark customer with five years of experience using Lexmark MPS.


An investment in Lexmark Managed Print Services allowed Whirlpool to project five years of cost savings and benefits totaling $2,999,000 in the following areas (risk- and present value adjusted):

• Savings on device cost reduction and consolidation: $1,607,000

• Savings on device consumables: $483,000

• Labor cost savings for device support: $909,000