ASSET MANAGEMENT SPECIALIST
Business Area: Onboarding to Resolution - Customer Data Management
Key Roles and Responsibilities:
- Actively manage customer asset data in the Asset Relationship Management System (ARMS) to support the timely delivery of printer consumables to MPS customers.
- Generate timely and accurate billing details for monthly/quarterly invoice generations.
- Deliver above satisfactory performance regularly on the preset Key Performance Indicators for Quality, Ticket/Transaction Timeliness, MMR percentage and Invoice generation Timeliness.
- Support customer account rollouts and integration into the Lexmark MPS model where tasks include the asset data verification, system uploading, agreement and entitlement association, execution of special handling instructions.
- Ensure that contractual compliance is maintained for managed accounts in all day-to-day transactions and work with Geography counterparts for continued services during amendment phases (new models added, price changes, expansion/reduction of managed assets).
- Perform regular proactive maintenance actions to ensure managed accounts will have data accuracy, including the use of the Worldwide Asset Follow-up Report (WW AFUR).
- Regularly update warranty entitlement data according to account Managed Print Services (MPS) contract.
- Communicate with Geography counterparts to follow through on deliverables for asset management or invoice approval.
- Support customer special requirements in terms of Asset Management (ARMS integration) and successfully implement resolutions to escalations or improvements where necessary.
- Adhere to the documented processes for Lexmark’s Distributed Fleet Management (DFM) Asset Management.
- Identify and escalate process gaps and opportunities for improvement.
- Attend managed print service meetings where appropriate.
Competencies, Skills, Knowledge, & Abilities:
- Strong analytical skills, significant Excel spreadsheet experience on advanced formulas and pivot table functions for data gathering AND analysis.
- Must be proficient in other Microsoft Office applications: Word, PowerPoint, Visio; knowledge on Access is a plus.
- Must have good typing skills.
- Excellent written and oral communications skills; Individual will need to constantly communicate with international counterparts and internal customers.
- Strong analytical skills using various problem solving methods and systems a must.
- Well-developed interpersonal skills. Ability to get along well with diverse personalities—mature—flexible.
- Pays attention to details regarding contracts, invoices and other work processes.
- Strong analytical, organization, and reasoning abilities.
- High energy level, outgoing, comfortable performing multifaceted projects in conjunction with normal activities.
- Ability to establish credibility and be decisive—but able to recognize and support the organization’s preferences and priorities.
- Strong focus on the customer and the operational aspects of the business.
- Sound administrative skills.
Education, Experience & Certifications Basic Requirements:
- BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent. Masters degree in Business Administration a plus.
- A minimum of 3 years operational experience in data analysis/management and the delivery of operations through the use of technology solutions including the use of Enterprise Resource Planning solutions.
- Experience with transactional operations execution to defined service level agreements and quality.
- Knowledge and experience in finance, business and economics. The individual will be involved in client invoice preparation.
- Background with distribution, logistics and order management processes.
- Sound administrative skills.
You may send your application to recruitment@lexmark.com.