CASH COLLECTIONS SUBJECT MATTER EXPERT
Business Area: Order to Cash
Job Purpose/Mission/Summary
The Cash Collections Subject Matter Expert handles responsibilities that require significant experience and capability exceeding the typical expectations of a Level 1 role.
In addition to the standard duties of a Cash Collections Specialist, the Cash Collections Subject Matter Expert is tasked with managing, resolving, and collecting current, past due, and outstanding invoices for assigned accounts within a specific geographic area. This includes preparing monthly collections reports and conducting collection activities through email correspondence or customer calls. Interfaces with sales, sales support, marketing, customer service, service, order management, returns and distribution teams in reconciling accounts.
The Cash Collections Subject Matter Expert reports directly to the Operations Manager.
Key Roles and Responsibilities:
-
Collections
- Responsible for communicating account details to customers.
- Prepares the monthly statement of accounts to be sent to the customers.
- To send aging statement / invoice copies and other documents needed by customers to process payment.
- Communicates with customers A/P Team via phone or email on the customers’ payments /payment status.
- Communicates to Accounting the payment remittance details for accounting to apply payments accordingly.
- Ensures that Lexmark denials on deductions are communicated and/or uploaded timely to the customer and payments are received accordingly.
- Ensures that any payment or payback delays are escalated accordingly through the established escalation process within the Sales Team.
-
Account Management
- Prepares AR Aging reports on a regular basis to understand the status of the account.
- Must exercise due diligence and keen judgment in understanding the issues in order to provide the most appropriate solution to close out/address the issue.
- Coordinates with Order Management Team on invoicing issues in order to have these rectified/resolved.
- Coordinates with MPS Billing Teams on Invoicing issues and concerns and ensures that these are resolved/rectified timely.
- Ensures that Non-Compliance charges are written-off on the last day of the month.
- Coordinates with Distribution Team to validate claims from customers that are logistical in nature and ensure these are resolved within pre-defined SLA.
- Coordinates with Sales and Marketing Teams relating to customer’s claims for rebates, price discounts, special bid pricing that were taken via deduction from customer’s account.
- Manually transfer marketing deductions appearing on the account to the appropriate marketing processor.
-
System Maintenance and Compliance/Reporting
- Updates actions taken via comments on the company’s Enterprise Resource Planning (ERP) system for all invoices appearing on the customer’s account.
- Uploads supporting documents and creates billing adjustments to the Real Time Billing Adjustments (RTBA) Tool and ensures that these are approved accordingly in the system.
- Uploads supporting documents and creates transactions to the AR Transaction Worksheet (ARTW)Tool for validation and approval prior to any Write-Off/Absorption transactions.
- To prepare templates for monthly Top 40 and WWCH review if account managed meets the criteria for inclusion in the list.
- To provide updates and explain the resolution of account issues during AR review on 8th working day of each month (WD8).
- Provide updates, documentation and reports to Corporate Credit as requested.
Competencies, Skills, Knowledge & Abilities:
- Must be knowledgeable on Order to Cash Lifecycle – Order Management, Accounts Receivable, Returns and Warehousing, Taxation;
- Must have working knowledge in Billing, Accounting and Finance;
- Must be able to communicate well with internal and external customers using the English language;
- Must be pro-active, resilient, and flexible to changes;
- Must have keen attention to details;
- Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Spreadsheet software - Microsoft Excel.
Education, Experience & Certifications Basic Requirements:
- Graduate of a Business Administration, Management Accounting and Accounting
- At least 2 years' work experience in customer service and accounts receivable/accounting function
- Experience in Enterprise Resource Planning i.e. SAP is an advantage
You may send your application to recruitment@lexmark.com.