CHANNEL OPERATIONS SPECIALIST
Business Area: Lead to Contract
Job Purpose/Mission/Summary:
The channel operations specialist supports the business development, sales team and/or marketing team in the administration of channel programs and promotions. Channel program and promotion administration entails enrollment and verification of Lexmark's channel partners' eligibility to its programs and promotions including validation of rebate claims that these partners may submit. Tracking of enrollments and eligibility is done through the CRM tool.
Key Roles and Responsibilities:
- Program, Promotion and Benefit Management
- MDF Management
- Lead and Account Management
- Case Management
- MPS Express Support
- Partner Onboarding Coordination
- Demo Management
- Partner Claims and Pay-Outs
Education, Experience & Certifications Basic Requirements:
- Bachelor’s Degree in any course from an accredited college or university. Preferably in Information Technology.
- 2 years BPO work-related experience
- Preferably with at least 1 year experience in using MD365
- An advantage if candidate has experience in administering CRM (Customer Relationship Management) systems
- Background in Sales and Marketing Operations Support
- Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools
- Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools
You may send your application to recruitment@lexmark.com.